FAQs

Welcome to our Frequently Asked Questions (FAQs) page.

If you have a question that isn't answered, please contact us.


1Can I pay directly using my credit card?
Yes you can pay with your credit card at the PayPal payment screen. Just choose that option.
2Can I pay via PayPal?
Yes, we accept PayPal payments. Choose to login to your PayPal account when our site redirects you to the PayPal payment page.
3Do I have to fill any forms in?

Yes, but it’s painless! If you’re purchasing any of our services we’ll need you to complete a Book information form.

You should be able to complete it in five minutes as long as you have all of the information on your book to hand.

4Do you accept authors from other countries?
Absolutely. We work with authors from many different countries. Your stories must be written in English, and we would need to ensure that our payment methods are acceptable for you.
5I’ve already paid and requested my services; can I request any changes to my order after this time?

Yes. If you decide you want more services than you initially paid for, you can log back into your account and make an adjustment.

6Do you provide cover art, editing, or other author services?
Absolutely. We have experienced romance fiction editors, cover artists and marketing artists to provide all of the services you might need to get your book as polished as it can be before you publish it.
7Will I have a dedicated editor?

You’ll have an experienced romance fiction editor. Al of our editors have many years’ experience editing our published books and they’re some of the best in the business.

If we know that you intend to send us more than one book in a series we’ll do our best to ensure you get continuity for that series, with the same editor.

8What if I want more rounds of edits?

A standard practice your book will get three rounds of content edits and one round for a proofread or line edit. If we or you feel that more is needed, an additional charge would be made to cover additional time.

Please take into consideration that we are very experienced at what we do and you will get the best edits possible, however, we are not rewriting your book for you. So when you send us your manuscript it needs to be in a decent enough shape for us to work with. If you send something in that we feel needs more than our standard, we'll have a conversation with you so you can decide what you'd like to do.

9I need to make changes to my manuscript, is it too late?

It depends what stage we’re at in the process. If you’ve sent us completed files for distribution, you can log into your account and make title changes at any time.

If we’ve finished your edits and you’ve signed off on them, as long as we haven’t already made your versions, we can still make minor changes.

10If I purchase an editing service will my book be in American English?
We can do British or American English. You choose!
11Do you have multiple templates I can choose from when formatting my book?
We use a standard layout for all books. However, you can choose from multiple chapter headers and if there’s a specific image/design you want for your print file we can create it for you.
12What if I don't like my cover art?

You complete a book information form, so you can send as much or as little information here as you like to ensure that our experienced romance fiction cover artist know what you want them to achieve. Obviously the more detailed the information the better idea they'll get. We suggest that you add links to images if there's a very specific look you want, and make sure you tell us if you want people or items, likes and dislikes etc.

Once the cover art mock up is made, we'll sent it to you so that you can decide if you're happy to sign off on the project. At this point you can have one major change if the cover just isn't doing it for you or up to three minor changes if you just want tweaks.

13What are your cover art requirements?

eBooks - For best results, give us a JPEG at 1500x2400.

Print – We need a PDF, CMYK color. You must send us the full cover flat, including front, back and spine and the spine must be the correct size for the page count.

14Do you have multiple templates I can choose from when purchasing advertising and marketing artwork?
Yes. We’ll send you some examples before we start your project so you can choose what you want.
15What file types can Open Pub convert?
The most popular format is a Word document. Upload your story in Word .doc or .docx format, and we'll convert it into an ebook. RTF is also fine.
16What if I don't need conversion? Can I just upload a formatted epub?
Absolutely. You choose whether you want any services, or just distribution. Upload the files and we'll distribute it to all of our retail stores for you.
17What file types does Open Pub create?
Our conversion process creates high-quality epub for us to distribute to your choice of retail stores. You’ll also get a .mobi and PDF.
18Where can Open Pub distribute my books?
Our current retail stores include: • Amazon • Apple • Audible • Baker & Taylor / Follett • Barnes & Noble • BiblioBoard • Bibliotheca • BlueBottleBiz • Bolinda • Bookish • Bookgrail • BookShare • BookShout • Bookwire • Bowker • Chegg • Christian Book Distributors • Copia • Dial-A-Book • Digital Access Media • eBooks.com • EBSCO • Edge books • Enki Califa • Epic • Findaway • First For Romance • Freading • Gardners • Google • Hoopla • Hummingbird Digital Media • iFlipd • Ingram CoreSource • ITSI • Izneo • JellyBooks • JSTOR • Kobo • Kortext • Libro.fm • Login Canada • Mackin • MBS • Microsoft • Odilo • OverDrive • Perlego • Perma-Bound • Playster • Prologue Numerique • ProQuest • Q • ReadHowYouWant • RedShelf • Scribd • Scoobe • Storytel • TecKnoQuest • Trajectory Explicit • Wheelers • WF Howes • 24 symbols
19Can I list my book for free?
Yes! Everywhere - including Amazon.
20Can I manage my books once they have been distributed?
Yes. You’ll get access to your sales and royalties via your author portal. From here you can manage all of the books we distribute for you.
21How do I change the price of a published book?
Simply by logging into your sales and royalty portal and navigating to the tiles uploaded. From here you can adjust pricing.
22Can I add or schedule a promotional price for my book?

Yes! You can schedule a promotional price for your book in your author portal.

Price changes should be scheduled as far in advance as possible. While some retail stores may make your price change in hours, some may take longer. Keep that in mind as you choose the starting date of your promotion.

23Can I set up a pre-order for my next book?
Yes! You can set up pre-orders to most stores, ninety days to a year in advance of your chosen release date. We recommend pre-orders as a way to capture readers' interest prior to the book's launch and build up a powerful boost to your sales rank on release day.
24Can I control the price in other currencies?
Yes! When you publish, you’ll enter your book’s list price in US dollars. By default, we convert the provided price into the various currencies using the currency conversion rate at the time of publishing.
25What is distribution going to cost me?
If you only want distribution, you’re opting for the self-pub model. Open Pub makes a percentage of each of your books’ sales, so we don’t get paid unless you get paid. Our fee is 10% of sales.
26What are the services going to cost me?

You can pick from three different options.

Self-pub Plan 1 is priced per service, with a 30 day notice period at any time. Our fees are 10% eBook royalties, 10% Audio royalties and 40% Print on net royalties.

Open Pub Plan 2 – You will only pay 50% of the total amount up front. We don't charge you the rest until your book is selling - so WE take the risk, not you. This plan has a 1 year distribution agreement for eBook and print. Our fees are 35% eBook royalties, 65% Audio royalties and 70% Print of net royalties. Audio has a separate agreement.

Open Pub Plan 3 - You will only pay 30% of the total amount up front. We don't charge you the rest until your book is selling - so WE take the risk, not you. This plan has a 2 year distribution agreement. Our fees are 25% eBook royalties, 55% Audio royalties and 60% Print of net royalties. Audio has a separate agreement.

27How will Open Pub pay me?
We pay all authors via PayPal.
28When will I get paid?
We pay all authors monthly, one month in arrears of payment from distributors. Our retail stores all have different policies on payments ranging between 60 – 90 days. Whilst we can't control that, as soon as payment is made to Open Pub we’ll pay you in your next monthly payment.
29The upload function won’t let me upload my cover/manuscript/files, what do I do?
Contact Customer Support and we’ll assist you.
30What if I've already published my book somewhere else?

If you've already published your book through another distributor, you can still use Open Pub to expand your reach.

We don't hold the rights, you do. And we don't require exclusivity for eBooks and Print, so you can have your book anywhere.

If you produce an audio book with us, there's no upfront cost for production, but we do require am exclusive agreement for distribution, details of which are available in your author portal.

31Does Open Pub provide ISBNs?
Yes! We'll automatically assign an ISBN to any book published through our system free of charge.
32Can I provide my own ISBN if I already have one?
Absolutely! There's a field in the book information form where you can add it.
33Can I use the converted ePub, Mobi and PDF anywhere else?
Yes. Anywhere. Once we've created it for you, it's yours to do with as you like.
34How does publishing with Open Pub impact my copyright?
It doesn't. You retain full control of your book’s copyright at all times. When you publish a project through our service, you give us permission to do any distribution necessary to release your book at our retail stores, but we never gain control of the book's rights.
35How does Open Pub protect my privacy and keep my information secure?
We know how important privacy and security is to our authors and we're . You can see our privacy policy here.
36What is PPU and CPC?
Price Per Unit (PPU) is synonymous with Cost Per Checkout (CPC), a royalty structure that allows libraries to have access to the same title for more than one user. Rather than the full library cover price, libraries are granted access to a title and then pay per each loan of an eBook. This allows more readers to check the book out at a time, without forcing libraries to purchase multiple copies of the same book.
37Can I opt out of either CPC or OCOU for library distribution?
One Copy, One User (OCOU) and Cost per Copy (CPC) are both enabled by default for library distribution. The OCOU royalty option is always live and cannot be turned off except by removing your book from library distribution.